Policies

Delivery Policy

Orders are subject to availability. Items included in the online store are on-hand and ready for delivery within 1 week (or 2 weeks if additional framing is needed). Items that are commissioned shall be delivered within at least 1-2 months upon confirmation of artist and after full payment is received from the client. Timeframe may change depending on the details of request such as size, quantity, modifications and line up of orders. Progress and final delivery shall be communicated to the client.

Shipping

Shipping fee is calculated separately and excluded from the Official Receipt to be issued by the artist. Shipping costs vary based on the size of the package, the total weight of the item/s, the delivery address, and the packaging requirements. The amount indicated on the shop is an estimate based on courier services and packaging expenses (wooden crate or van rentals). Artist shall ensure secure packaging for transport and shall send photo to client prior to shipping. Once released to the courier, the exact date, time, handling and status of delivery shall depend on the third party courier.

Additional taxes and charges

Prices indicated already include tax. However, additional charges may apply depending on the client’s location and the size of package. Client shall be advised should there be additional charges, which usually applies only for international shipping.

Privacy Policy

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order or to communicate exclusive updates. We will not sell or redistribute your information to anyone. We will not tag you on social media, nor post your name or photo/s, without your consent. 

Refund Policy

Please choose the artworks carefully. We do not accept returns or refund because of the nature and value of artworks. We can send additional photos and videos or we can arrange viewing prior to purchase. Once paid and issued with Official Receipt, sale is considered final.

If the artwork was commissioned, the 50% down payment is non-refundable because the payment was for the purpose of purchasing the supplies specific to the order, for securing the slot for the commission, and for the resources spent in starting the artwork. Since commissioned artworks were discussed, agreed upon, created and edited to fit client specifications and requests, there shall be no returns, exchange, or refund.

Thank you.